How long does the claim process take?

Claim processing time

We try our best to process all claims as quickly as possible, but we prefer to assess each claim fairly and without bias to come to the best solution for our members, because of this we cannot guarantee a time frame for when a solution will be presented by our trust and safety team.  No specific time, however, it can be completed quickly if all involved parties are upfront, responsive, and solution-based. Both the Owner & Renter need to submit pictures & documentation and share information over the phone as fast as possible and respond to proposed resolutions quickly to expedite the repair or replacement process.