Once the refund is requested by Ruckify to our payment processor, it takes 5-10 business days for it to appear on your card statement.
In a situation where a refund (full or partial) is required there is a simple three-step process. Notification → Investigation → Facilitation.
When a Ruckify team member is made aware of the need for a refund, they will direct either the Owner or Renter to set the status of the booking to “dispute” on the itinerary page within the platform, that will then initiate the notification step.
An email notification will be sent out letting you know that the process has been initiated and Ruckify will look into the reasons for the request to ensure accuracy and validity and to follow up as required. If an investigation is required, we will follow up with all the necessary parties.
The last step after all information is confirmed and the refund request is logged with our payment processor, is the facilitation. The refund will be provided within the above-stated timelines.