How does insurance work?

Ruckify Insurance

Handing over one of your beloved items can be a big decision, and that’s why Ruckify offers you the option to opt into Ruckify insurance when posting your items. The Ruckify insurance program protects your items in the case of damages or theft and is used when a solution cannot be resolved between the Owner and the Renter. (Please note that Renters are still liable for any damages and theft.) If a resolution cannot be made between the Renter and Owner for damages or theft, then a claim/dispute must be filed within 48hrs of the rental end date/time. Our trust and safety team will then work with both the Renter and Owner to resolve the claim. We settled insurance claims either by repair, replacement, or reimbursement. For more information, please refer to the Ruckify Insurance Policy.