In the case of theft of your Item during a rental, we will work with you to recover it as soon as possible. In order to do so, we do ask you to file a police report and provide them with all of the background information that you can. From there, the Police can contact Ruckify to work on getting your belongings back into your possession. If your item is not recovered, Ruckify will pay you out accordingly to your insurable value less than the deductible. Ruckify does reserve the right to only offer you the pre-rental value of the item.