Steps that will be taken in the case of theft
In the event that an item is not returned on the booking’s end date and time, the Renter will be charged 3x the daily rate of the item for each day it is not returned. If the item is not returned within 4 days it will be escalated to the appropriate authorities and with a description of your personal information.
In the case of the theft of an item during a booking, you must file a police report before submitting an insurance claim. Ruckify reserves the right to file its own police report where it deems necessary.
Unless expressly indicated otherwise, Ruckify will not be responsible for any damages, theft, or destruction of items booked through the platform, and any losses arising from the use of the platform will not be compensated or reimbursed by Ruckify.